Hour Accuracy Starts in RAM
One error in RAM has a system-wide impact. Our solution increases accuracy across brands and third party platforms.
Role: Lead Product Designer
Scope: Tim Hortons, Burger King, Popeyes, and Firehouse Subs
Partners: PMs, Eng, Ops, and Core users
Core Users: Restaurant Owners and Corporate
Context
RAM’s Hours of operation tools act as a single point of truth that powers ordering, staffing, reporting, and guest-facing experiences. Even minor inaccuracies propagate across platforms, creating widespread operational issues and costs. Legacy tools were incredibly fragmented and error-prone, preventing teams from updating hours and maintaining accuracy.
Design Challenges
A full RAM redesign was needed but delayed due to budget and staffing constraints
Increasing errors and customer frustration escalated the need for a solution
The challenge was delivering a high-impact fix quickly with minimal resource
Key Decisions
Removed Manual Updates Entirely
Automated hour corrections instead of relying on owner action
Eliminated dependence on faulty software
Shifted to Simple Email Confirmation
Sent automated emails to approve corrected hours
Highlighted revenue gains from accurate hours
Impact Across Global Brands
By automating hour corrections and eliminating manual updates, the solution ensured accurate hours across all channels, reducing operational friction and unlocking immediate revenue gains for restaurants.
Total Potential Market
$6,107,985,
Total Processed
$8,616,
Total Realized
$3,538,
